Frequently Asked Questions
What if I want to return my purchase?
To return a diamond or jewelry item to Eye For Gems, follow our three-step process:
- Your Return Authorization Code.
Email us and you will be given a Return Authorization Code. Write this code on the bottom of your original invoice. Make a copy of the original invoice for your records. We offer a 30- Day return policy, we do not accept custom orders, broken, worn, or engraved products.
- Package Your Return.
Include all original packaging and collateral material. If your item was delivered with a GIA diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. This is not the appraisal but the certificate for the diamond center stone only. For security reasons, do not write Eye For Gems anywhere on the outside of the box. We will provide the address for the return.
- Insure Your Package.
On your invoice, if the price of the item you’re returning is:
- You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt and signature required for confirmation that your shipment has reached its destination and signed by our security dept. *Please email us the tracking number firstname.lastname@example.org
- You must follow these instructions exactly, failure to do so will prevent the processing of your return. * We do not refund special orders, worn products, or altered sizing.
* Eye for Gems will not be responsible for loss or damage of return shipments.
Does Eye for Gems charge sales tax?
Currently, sales tax is only collected on orders shipped to addresses in New York State. This is if we make the product. If it is a product we are recommending then the sales tax follows the online company policy.
What is the quality of the Eye for Gems inventory?
The Eye for Gems inventory is, and always will be, of the highest value and the best quality. You choose the quality and color of diamond you would like. Our job is to find you a well-cut diamond. Our inventory is kept in a secure vault in New York City. We also have an office in Israel that handles some of our GIA loose stone inventory.
What is the cut grade of diamonds at Eye for Gems?
Eye for Gems.com feels that the cut of the diamond is the most important characteristic, so this is why we handpick every diamond we offer. Our diamond cut grades are Very Good or Better. We follow your lead on what grade of diamond you are interested in. The sparkle of a diamond greatly depends on the proportions of a cut. The better the cut, the more brilliant and vivid the sparkle. Most of our diamonds are mined from the NW Territories and Russia.
Is there a shipping charge?
At Eye for Gems, we make to order so shipping will be processed once the item is completed. We will discuss this with you before we even start the project. We ship insured and have an underwriter to keep the costs very low.
Will I get the quality that the diamond description states?
All GIA diamonds will be shipped with the GIA certificate of authenticity. Any item that contains a diamond, whether it is a certified or a non-certified diamond it will come with an appraisal. This is the retail replacement value of the product. This is for Insurance purposes only based on the New York State replacement costs.
Is the quality of the diamond guaranteed?
All our diamonds are certified by gemological laboratories recognized and respected throughout the industry. All non-certified diamonds are graded by our gemologist. What is different about our diamonds? We do not sell the “off make” diamonds like your typical online jeweler or mall jewelry stores. We own are stones, they are full cuts and dazzling with fire and brilliance. Eye for Gems hand picks every mounting to ensure exceptional quality. A diamond can have lower clarity and color but still shine as it is the cut of the stone that makes it sparkle.
Am I really getting a fair price and value?
The Internet gives you the opportunity to research and find the best value for a specific diamond with just a touch of a button. We urge you to compare exactly similar stones in size, shape, clarity, color, and measurements. The slightest difference causes the price to fluctuate. We are certain all of our diamonds are priced to match and beat the competition. There are no two diamonds alike. Each diamond has its own footprint. Email us for any email@example.com
Where does your selection come from?
We have 1000’s of castings that you can view in our Jewelry Catalog or send us an image and we are happy to see what we have available as close as possible to what you are looking for. We can sell just a setting, but they are non-refundable as we do not set other stones unless we sell them. This is for liability reasons. We have new loose diamonds available daily. We work with our same diamond source as we did with Diamondwave. Even though we recommend other diamonds and jewelry on many sites, we also work closely with our own source. But we are happy to help with a number of other online companies to help you find the right stone.
What kind of rings do you carry?
We carry a selection of settings. See the Jewelry and Catalog selection. All settings are available in white gold, yellow gold, rose gold, and platinum can be sized to fit any finger. Our 14k,18k, and Platinum settings are Made in the USA. We also will sell a casting, with either no stones or a semi-mount with side stones, we know some people have their own diamonds. However, they are non-refundable as we do not set other stones unless we sell them. This is for liability reasons. We cant take responsibility if your jeweler damages the setting.
The Eye for Gems Policy on Conflict Diamonds
At Eye for Gems, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. Most diamonds are mined in NW Territories and Russia. The Kimberley Process, adopted into U.S. and Canadian legislation, requires manufacturers to comply with a lengthy procedure that closely tracks, ships, and receives each diamond, documenting each step so as to monitor the stones’ origin. Diamonds that we offer for sale are procured from legitimate sources not involved in funding conflict and comply with the United Nations resolutions set forth by the Kimberly Process procedure
How to care for my jewelry?
We recommend that you have your setting checked every six months to make sure the stone hasn’t been knocked loose, especially if it is particularly large. Prongs bend when even the slightest knock happens. Be sure to insure your jewelry, we all know it’s irreplaceable. However, it’s important to have insurance just in case. Most insurance companies will include your ring under your homeowner’s insurance although you can always have it insured it separately if you wish.
Coldwater may shrink your fingers just enough to loosen the ring from your finger. While platinum can withstand virtually any chemical, experts advise not to expose gold or silver rings to the harsh chemicals found in swimming pools and spas — the bands can become severely discolored over time.
Playing sports. Holding anything tightly is particularly not good for a ring. As for taking your ring to the gym, lifting weights with it on can also be hazardous.
Gardening. It is possible to chip your diamond or knock the setting loose while doing heavy yard work.
Cleaning house. Harsh chemical soaps or cleansers can damage the ring. It’s also a good idea not to wear your ring while doing the dishes.
Can you resize my ring?
Most rings can be sized up or down by one size from your local jeweler. If you would like us to resize your ring it would need to have been purchased from us, We can not take the responsibility of damaging the ring. There will be a $50 charge that includes return shipping in most cases, and you will be responsible for the cost of returning the product to us for resizing. Eternity rings cannot be resized but 1/4 size up, any higher will require the setting to be remade at additional cost. Products that are not in the size range we offer for sizing will be considered a Special Order and cannot be returned. Resizing will take approximately 5-7 business days. We highly recommend visiting your local jeweler to be properly sized. Rings that are resized run the risk of loose stones and damage to prongs, it is best to get it right the first time. Please consult us if you need resizing done or have questions.
What form of payments do you accept?
Eye for Gems accepts MasterCard®, Visa, American Express®, Discover, PayPal®: All transactions will be processed through PayPal® invoice. This is for your protection and security as well as ours. Paypal orders must have a confirmed address for us to process the order. Product Availability and Pricing at Eye for Gems our storefront data including prices may be inaccurately displayed on our Site due to system failure or typographical errors. We make every attempt to avoid these errors that may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.
How secure is the transaction?
At Eye for Gems, we want to make your shopping experience is easy and enjoyable so we have taken every measure to guarantee that all orders you place with us are secure and safe. Our processing is through PayPal invoice, this is for your protection and ours. They have the latest fraud protection. Once your address is confirmed with PayPal and the shipping protection is applied we will start the order. Shipping times may vary.
Purchase Diamonds and Jewelry Safely over your Phone
We accept American Express®, Discover®, VISA®, MasterCard®, as the payment method. All transactions will be processed through PayPal® and must be confirmed to ship with the PayPal fraud security. This is for your protection and security. Check out the Paypal Safety and Security page for more info. We will also accept a wire transfer.
Does my jewelry come with an appraisal?
All preset diamond jewelry from Eye for Gems come with an appraisal *products must contain a diamond to receive an appraisal, which can be sent to your insurance company to acquire coverage. Coverage can be purchased to insure against loss, theft, or damage. Your insurance policy should provide for the equal replacement of your diamond jewelry item which means that the replacement item should be equal value, quality, and appearance to the one which was lost. *Calculated using current market data, which reflects typical retail prices. These are approximate values as appraising is opinion-based. GIA stones are sent with a GIA Certificate and the Retail Replacement Value Appraisal.
Does all my jewelry have a metal stamp?
Jewelry manufacturers in the United States must inform the consumer about precious metal content, but the content doesn’t actually have to be stamped on the piece. It can be on the appraisal accompanying the item, on a hangtag or packaging component, or on the invoice or receipt for the purchase. If a pendant is sold without a chain, it may not have a stamp of metal. If an earring is sold without a back it may not have a stamp of metal. The chain and the earring back have the stamp of metal.
What is minimum total carat weight?
Minimum total carat weight is the combined minimum carat weight of all the diamonds in a piece of jewelry or the minimum of the weight of a single stone. The actual diamond you purchase may weigh slightly more or less than the fractional weight or decimal specified. Money is saved if a 6.5mm 1.0ct diamond weighs .96ct – but it’s the same millimeters as the 1.0ct but weighs slightly less, but not noticeable in size. The Federal Trade Commission has strict guidelines about the range of carat weight that a fraction can represent. The chart below outlines acceptable ranges for carat weights expressed as fractions.
1/4 carat total weight of 0.23 to 0.28 carats
1/3 carat total weight of 0.29 to 0.36 carats
1/2 carat total weight of 0.46 to 0.55 carats
3/4 carat total weight of 0.70 to 0.79 carats
1.0-carat total weight of 0.96 to 1.05 carats
1 1/2 carats total weight of 1.45 to 1.53 carats
2.0 carats total weight of 1.96 to 2.04 carats